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ITIL Certification/Quality for IT Services – Monthly Dinner Meeting

January 17, 2013 by

Eventbrite - Dinner Meeting: ITIL Certification/Quality for IT ServicesTuesday, 12 February 2013

Registration: 05:30 PM
Workshop / Dinner: 06:30 PM – 08:00 PM
Location: University of Indianapolis, 1400 Hanna Avenue, Indianapolis, IN Schwitzer Student Center  (map)

Topic

ITIL (Information Technology Infrastructure Library)—a set of practices providing a framework for IT Service Management.

 

This presentation will focus on value to businesses which can be gained through the implementation of the ITIL framework and the ISO/IEC 20000 standard. It is applicable to for-profit, not-for-profit, and government organizations and is scalable to the size of the organization.

While best known for incidents and change management processes as well as help desk functions, ITIL provides a complete framework which flows from business strategy and needs for IT services down to the technical levels of data centers and infrastructure. These can be rolled up to demonstrate value for money to the business.

Presenter

Harold Osborn has worked in IT over 30 years with 14 years of it in IT quality. He holds CSQE from ASQ and is ITIL Expert certified. He also has a BS degree from the IU School of Business and a MSW from the IU School of Social Work.

 

PREREGISTER BEFORE END OF DAY FRIDAY, 08 FEBRUARY FOR CATERING PURPOSES

 

Filed Under: DinnerMtgs, Events

Call for Volunteers ASQ 2013 World Conference

January 9, 2013 by

UPDATE:  The call for volunteers is now closed.  Thank you very much for answering the call and see you in May!

The ASQ 2013 World Conference on Quality and Improvement is coming to the Indianapolis Convention Center May 6-8, 2013. Volunteers are needed for the 2013 WCQI.

 

Volunteer duties may involve the following:

— Room monitoring (to ensure the room is in order)
— Hand out/ distribute an evaluation form and then retrieve completed ones at the end of the session
— Seek assistance as needed if there is an issue with audio/ equipment
— Man one of the information booths and assist attendees with finding rooms, specific sessions, area restaurants or other assistance.

 

All volunteers will be asked to attend on site training of approximately 45 minutes preferably the weekend of May 4-5 so they are prepared for their duties. As a volunteer we will ask for your availability and try to schedule around it, but will not guarantee that we will be able to do that in all cases. Please let the onsite committee know whether you want to work your 8 hours one day or over the 2 and a half days.

 

If you volunteer for a minimum of 8 hours, you receive complimentary registration (a savings of $895 for members). You also will receive 1.5 Recertification Units. The conference itself gives you 1 credit for each day you attend.

 

If interested you can provide your name, email, phone number, address, and ASQ Member number to the following:
sirohnke@gmail.com.

Filed Under: Blog, Events

Dinner Meeting – Counterfeit Components Video

September 17, 2012 by

On September 12, 2012, IndyASQ hosted a lecture by Nick Warren on the problem with Counterfeit Components.   We took the opportunity to try something new — we recorded the lecture.

Here is Nick’s presentation:

Filed Under: Blog, DinnerMtgs, Events, Video Tagged With: ,

Dinner Meeting Program-Counterfeit Components {Tuesday 11 September 2012}

August 22, 2012 by

Last year, Nick Warren discussed Failure Analysis and the importance of understanding the Physics of Failure when solving problems as Quality Professionals. Those of you who attended remember the amazing images and case histories presented. For those who are unfamiliar with this topic, the analytical instrumentation and disciplined approach of Failure Analysis is similar to what is seen in the popular TV series CSI. Nick’s lab does not solve crimes against humanity like CSI. Instead, they solve the most diabolical technical problems found in industry!

This year, Nick will discuss the pervasive problem of Counterfeit Components. Counterfeiters are having a significant negative impact on multiple industries. It is estimated that over $200 Billion in counterfeit components are sold each year to unsuspecting customers. If counterfeit components find their way into an end item, devastating results can occur.

Counterfeiters are becoming increasingly sophisticated, making detection more challenging and requiring the use of advanced counterfeit detection techniques. Nick will discuss a business strategy and technical approach that will be helpful in responding to this risk. As time permits, Nick will field your most difficult questions regarding component failures (material, mechanical and electrical). Come ready for an interactive presentation!

This presentation will be technically informative for those working in the quality, procurement, manufacturing, design, component, and process engineering disciplines. In addition to discussing counterfeit component detection and failure analysis, Nick will discuss how strategically-applied, proactive analytical work can provide a competitive advantage in product development, manufacturing and supply chain. If you have demanding customers with high quality requirements, risk reduction mandates, and cost reduction pressure, this presentation will be valuable.

Speaker

Nick Warren manages the Exelis Product Assurance Lab, a world class failure analysis lab located in Fort Wayne, Indiana. Nick has spent 26 years in failure analysis, 14 as an engineer and 12 years as manager of a large multi-disciplined staff of engineers and scientists. The Exelis Product Assurance Lab charter includes performing analytical work for defense, aerospace, biomedical and commercial companies outside of Exelis. Nick and his staff have expertise in performing failure analysis on a broad range of components, ranging from mechanical fasteners to microelectronic devices and printed circuit board assemblies. The Product Assurance Lab is knowledgeable in most industrial manufacturing processes, material science topics, environmentally-assisted failure mechanisms and electronic component failure mechanisms. Find out more at exelisinc.com/PAL

Come ready. We’re packing the house with this one!

Location

University of Indianapolis
1400 East Hanna Avenue
Indianapolis, IN 46227

(Open parking after 5:30 PM)

Cost

$10.00 per person (Guests Welcome)

Agenda

Check-in: 5:30 PM EST
Buffet Dinner: 6:00 PM (vegetarian options available)
Speaker: 7:00 PM

 

Filed Under: Blog, Events
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