On April 2, 2013 the IndyASQ section hosted a presentation at the monthly Dinner Meeting.

Presentation: System Reliability and Product Validation

Presenter: Andre Kleyner has over 25 years of engineering, research, consulting, and managerial experience specializing in reliability of electronic and mechanical systems designed to operate in severe environments.  He received the doctorate in Mechanical Engineering from University of Maryland, and Master of Business Administration from Ball State University.  Dr. Kleyner is a Global Reliability Engineering Leader with Delphi Electronics & Safety and an adjunct professor at Purdue University.  He is a Fellow of the American Society for Quality (ASQ), a Certified Reliability Engineer, Certified Quality Engineer, and a Six Sigma Black Belt.  He also holds several US and foreign patents and authored multiple professional publications including two books on the topics of reliability, statistics, warranty management, and lifecycle cost analysis.  Based on his accomplishments, Andre Kleyner also was the subject of the “Who’s Who in Quality” column in the February 2013 issue of Quality Progress.

Details: Andre will talk about Product Reliability, how it is different from Quality and what it takes to build reliable products. The presentation will address reliability as an integration of two disciplines:
•Physics of Failure
•Statistical Methods

Andre will also cover Design for Reliability and system reliability testing and as it commonly applied in the industry.

Andre’s Presentation:

On February 12, 2013 the IndyASQ section hosted a presentation at the monthly Dinner Meeting.

Presentation: ITIL (Information Technology Infrastructure Library)—a set of practices providing a framework for IT Service Management

Presenter: Harold Osborn. Harold has worked in IT over 30 years with 14 years of it in IT quality. He holds CSQE from ASQ and is ITIL Expert certified. He also has a BS degree from the IU School of Business and a MSW from the IU School of Social Work.

Details: This presentation will focus on value to businesses which can be gained through the implementation of the ITIL framework and the ISO/IEC 20000 standard. It is applicable to for-profit, not-for-profit, and government organizations and is scalable to the size of the organization.

While best known for incidents and change management processes as well as help desk functions, ITIL provides a complete framework which flows from business strategy and needs for IT services down to the technical levels of data centers and infrastructure. These can be rolled up to demonstrate value for money to the business.

Harold’s Presentation:

On November 13 12, 2012 the IndyASQ section hosted 2 presentations at the November Dinner Meeting.

The first topic, titled Big Data, Data Science and Quantitative Analytics, was presented by ASQ Fellow Tom Pearson.  Tom is a master black belt and data analyst for the Franciscan St. Francis Hospital.

The second, and feature, presentation by Suzanne “Suki” Wright shared the steps that Scneck Medical Center took took to establish its quality management systems that resulted in Indiana’s first Malcolm Baldrige award in 2011.  Suzanne is the Director of Organizational Excellence & Innovation for the Scneck Medical Center.

Tom’s Presentation:

Suzanne Wright’s Presentation: