Date/Time: Wed, April 19, 2017, 6:00 PM – 8:30 PM ET
Location: Triton Brewery
5764 Wheeler Rd, Indianapolis, IN 46216 (map)
Topic: FREE tour of Triton Brewery. Tour is limited to 30 registrants.
Schedule:
6:00pm Check In
6:30pm Tour
Networking and socializing following the tour
(Food and beer will be available for purchase)
Meeting Date: November 1, 2016, 5:30 p.m. – 8:00 p.m.
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Product warranty – the underutilized tool to uncover Quality, Reliability and Business values in your organization
This presentation will show how the engineering and business analysis of warranty data can provide the key information to evaluate the product’s quality and reliability and drive the necessary design improvements. It will also cover the business aspects of handling warranty including the role of supply chain management and the overall effect on the company’s bottom line.
Program Speaker:
Andre Kleyner has 30 years of engineering, research, consulting, and managerial experience specializing in reliability of electronic and mechanical systems designed to operate in severe environments. He received the doctorate in Mechanical Engineering from University of Maryland, and Master of Business Administration from Ball State University. Dr. Kleyner is Global Reliability Engineering Leader with Delphi Electronics & Safety and an adjunct professor at Purdue University. He is an ASQ Fellow, a CRE, CQE, and Six Sigma Black Belt. He also holds several US and foreign patents and authored multiple professional publications including three books on the topics of reliability, statistics, warranty management, and lifecycle cost analysis. Andre Kleyner is also the editor of the Wiley book Series in Quality and Reliability Engineering published by John Wiley & Sons.
Location:
Room: TBD
Schwitzer Student Center
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN
Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End
Food: Dinner is served buffet style with vegetarian and fresh fruits/salads available.
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.
Meeting Date: October 11, 2016
Event Title: Listen to Your Customers; But Don’t Believe Everything They Tell You
Workshop: TBD
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Topic Description:
In the quality profession, we are trained that the essence of quality is meeting or exceeding customer requirements. And who should know more about customer requirements than customers? So all we have to do is ask them what they want or need, right? This presentation will explain why that may not always be true, and what you can do to try to ensure you learn what customers really need.
Program Speaker:
Harry Rowe spent almost forty years working for a Fortune 100 manufacturing company, with assignments in Engineering and Construction, Computer Systems, R&D, Quality, and Product Development in businesses ranging from alumina refining and aluminum smelting to aluminum and plastic packaging to custom engineer-to-order machinery. After retiring, he founded Rowe Quality Services, hoping to help small and medium businesses improve their bottom lines by improving product and service quality and process performance. He has served as the Voice of the Customer Chair for ASQ Section 0903 in Indianapolis since 2011. He was a member of ASQ’s Voice of the Customer Committee from January 2013 and its Chair from January 2015 until stepping down from the Committee in August 2016. He is an ASQ Certified Manager of Quality and Organizational Excellence. Harry holds a Bachelor’s degree in Electrical Engineering from the University of Tennessee in Knoxville. He resides in Indianapolis with his wife Susie.
Location:
Schwitzer Student Center (Trustee Dining Room)
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN 46227
Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End
Dinner Menu:
Salads: Spinach and strawberry salad, Mixed green salad
Sides: Green bean almandine, Baby carrots, Rice pilaf
Entrees: Baked cod, Sweet corn soufflé
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.
A comment from Theresa Smith who attended the September 2016 Tour of Singota Solutions:
“The Sept 13 Indy ASQ meeting was excellent. We toured Singota Solutions, whose primary business is offering outsourcing partnerships to the pharmaceutical and life science industries. It was fascinating to witness their labs, storage warehouses, and testing capabilities. The Singota team was nice, answering all questions and demonstrating strong competencies. This was definitely worth the drive to Bloomington!”
We love hearing feedback from those who attend our tours and dinner events! Your feedback helps us to improve our future offerings to you!
CorrectSPC: The Correct Use of Non-Shewhart SPC in Precision Machining
Joint Webinar with the Automotive Division
Date: August 1, 2016
Time: 6:00 – 7:00 PM EDT
Presenter: Bob Doering
This presentation is very controversial, as it destroys the myth of the normal curve in precision machining! It goes into the correct distribution, and the proper setup of control charts that allow absolute control of the process! It covers how Cpk’s cannot be calculated for precision diameters and lengths – because the distribution is non-normal (see AIAG PPAP 4th edition 2.2.11.5, NOTE), and how compressing control limits increases variation, and is not continuous improvement! It sounds like blasphemy, but it is all true – and once you see the facts, it is impossible to argue!
BOB DOERING has been in the quality field for over 20 years. He is currently a quality engineer for an automotive component manufacturing firm, as well as a consultant in SPC, Metrology and Quality Concepts training. He holds associates degrees from Lorain County Community College of Elyria, Ohio and The University of Akron of Akron, Ohio; BA in Business and MBA in Systems Management from Baldwin-Wallace College, Berea, Ohio.
Please use this link to register for this webinar:
https://attendee.gotowebinar.com/register/1244861943345967362
Webinar ID: 155-873-227
After registering, you will receive a confirmation email containing information about joining the webinar.
Understanding and Applying the Kano Model
Joint Webinar with the Education Division
Dates: 8/31; 9/28; 10/26; 12/7/2016
Time: 5:00 pm ET/ 4:00 pm CT/ 3:00 pm MT/ 2:00 pm PT
Presenter: Deborah Hopen
First Date: Wednesday, August 31, 2016
Duration: 1.5 hours
Session #1: Understanding the Kano Model
Abstract: This first session will focus on describing the Kano Model—its axes and the information that is plotted on them, as well as their interpretation and application to product/service design and improvement. The session will address all the basic conceptual aspects of the Kano Model, and it offers an introduction to this valuable tool. The contents of this webinar will be sufficient for participants who are unfamiliar with the model to gain basic understanding, those who need to refresh their understanding of the Model, or those who are planning to continue with the webinar series and learn how to conduct, analyze, and interpret Kano data.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/1134563333928579331
Webinar ID: 123-659-427
After registering for each webinar, you will receive a confirmation email containing information about joining.
Second Date: Wednesday, September 28, 2016
Duration: 1 hour
Session #2: Applying the Kano Model (Part 1)
Abstract: This session will provide a high-level view of the process used to conduct, analyze, and interpret a Kano study. The challenges associated with this approach will be presented along with methods for dealing with them. A case study-based exercise will be used to give participants a hands-on opportunity to practice determining what product/service features should be investigated, based on information obtained from a variety of data and feedback sources.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/6292331697895612675
Webinar ID: 125-804-907
After registering for each webinar, you will receive a confirmation email containing information about joining.
Third Date: Wednesday, October 26, 2016
Duration: 1 hour
Session #3: Applying the Kano Model (Part 2)
Abstract: This session will continue the discussion, moving from the procedure for identifying product/service features to be considered in the Kano analysis to writing survey questions in the specific Kano format to gather customer input on the selected features. The case study exercise will be carried forward from the previous session, providing initial information for practice. This session also will demonstrate the tabulation process for customers’ responses to Kano survey questions.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/4793741329702065923
Webinar ID: 128-442-459
After registering for each webinar, you will receive a confirmation email containing information about joining.
Fourth Date: Wednesday, December 7, 2016
Duration: 1 hour
Session #4: Applying the Kano Model (Part 3)
Abstract: This session will pick up the previous case study, and participants will learn how to transform the respondents’ tallied data into specific metrics that can be plotted on the Kano Model. The results from the previous case study work will be displayed, and they will be used to teach how to interpret the findings. A discussion of longitudinal use of Kano analysis also will be conducted so that participants understand how organizations can detect when customers’ perspectives of product/service features have changed.
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/69545675513051356195
Webinar ID: 129-287-827
After registering for each webinar, you will receive a confirmation email containing information about joining.
DEBORAH HOPEN, Deborah has over 40 years of experience in total quality management. She has served as a senior executive with both Fortune and Inc 500 companies. Her varied experience includes time spent in general management, quality assurance and quality control, training, human resources, organization development, research and development, process engineering, and accounting.
From July 1995 through June 1997, she served as President and Chairman of the American Society for Quality. She also has served as President of the Washington State Quality Award Program and the International Standards Initiative, as well as being involved as a leader with numerous Washington State cultural and charitable organizations. Hopen is a Fellow of ASQ and is the editor of ASQ’s Journal for Quality and Participation.
In 2015, she was recognized with the Asia Pacific Quality Organization’s Miflora M. Gatchalian Medal for Women in Global Quality Leadership. She was a 2014 recipient of the ASQ Distinguished Service Medal. In 2011 she received ASQ’s Gryna Award, its Quality Management Division’s Roger Berger Spirit Award, and its Los Angeles Section’s Simon Collier Award. She also received the APQC C. Jackson Grayson Distinguished Pioneer of Quality Award in 2012.
In addition to being the author of more than 200 publications and presentations, she has taught statistics and statistical process control, quality management, production management, and production costing at the university level. She has a B.S. in Applied Science. Since then she has completed advanced studies in business administration, industrial and clinical psychology, and operations research. She was a Certified Quality Engineer for over 15 years and is recognized as a LSS Master Black Belt. Her consulting list includes clients from the manufacturing, service, military, government, healthcare, education, and not-for-profit sectors.
A Random Talk On Quality
Joint Webinar with ASQ Section 411
Date: 10/13/2016
Time: 7:00 pm AT/ 8:00 pm ET/ 9:00 pm CT/ 10:00 pm MT/ 11:00 pm PT
Presenter: Douglas Wood
This one hour session takes you on an audience-directed stroll through topics related to quality, communication, and institutional difficulties. This is a look at the soft side of quality, performed in a creative manner that you probably have never seen before. Sometimes all we need is a twist to our outlook to make a difference, to reach a new level of commitment to improvement. Rather than focus on a single topic, this fast moving talk engages participants by asking them to listen and think. The slides are limited, to allow freer thinking. Participants choose the very order of (up to) 16 subjects based on visual hints, avoiding the usual ‘death by PowerPoint’ scenario.
This talk is a creative attempt to look at where we are and how we got here. Where may we go if we take hold of our future and make something of it?
Please use this link to register for this webinar:
Registration link URL: https://attendee.gotowebinar.com/register/922740220679271171
Webinar ID: 158-720-643
Douglas Wood has taught over 100 classes in Root Cause Analysis, Performance Measurement, preparation for ASQ certifications in quality management and engineering, Lean, Six Sigma, Cost of Quality, Statistics, Failure Modes and Effects Analysis, Inspection and Supplier Quality Control. His educational approach is one that provides interesting and applicable stories to show why the key points in the class are important.
Mr. Wood has been an examiner with the Kansas and the Missouri quality awards, and authored “The Executive Guide to Understanding and Implementing Quality Cost Programs”, (ASQ Press 2007); edited “Principles of Quality Cost: Financial Measures for Strategic Implementation of Quality Management” 4th ed. (ASQ Press 2013). He also contributed to the Certified Manager of Quality/ Organizational Excellence Handbook 4th Edition (ASQ Press, 2014).
He has more 30 years of experience in industrial engineering and quality. His company’s website is www.dcwoodconsulting.com.
After registering, you will receive a confirmation email containing information about joining the webinar.
In an effort to help members fully understand the benefits of their membership and the opportunities available to participate in technical communities, the ASQ Technical Communities Council (TCC) is sponsoring a series of special webinar presentations. Each webinar will highlight a division and its contribution to the global quality community. All member leaders are welcome to attend and can help raise awareness of these free webinars by distributing this information to members.
August featured division: Quality Management Division
Date: August 9, 2016
Time: Noon – 1pm EDT
Register Here
Registered attendees will receive a confirmation email containing information about joining the webinar.
If you have any questions about the upcoming webinar or the series, please contact David Auda at david.auda@volvo.com. Thank you in advance for your assistance in sharing this information.
Sent by Community Development, on behalf of;
David Auda, CRE, CMQ/OE
TCC Effective Practices Committee Chair
david.auda@volvo.com
Register Here
Meeting Date: August 9, 2016
Event Title: Teaching an Old FMEA New Tricks (Presented at the 2016 World Conference on Quality and Improvement)
Workshop: ASQ Recertification Hints from Lou Ripberger
Topic Description:
Potential Failure Mode and Effects Analysis, or the FMEA, is a popular risk assessment tool used to manage potential risk in processes and designs. Not surprisingly, there may be failure modes associated with the activity of conducting an FMEA. Accurate results require accurate input rankings; however, complete and accurate information is not always available. When FMEA input rankings are based on collective intelligence that are skill-based and/or sometimes subjective, there needs to be a method of assessing the sensitivity of prioritized risk values associated with ranking uncertainty. This presentation will describe several potential failure modes associated with the activity of conducting an FMEA along with a simple method to assess the sensitivity of the Risk Priority Number to input rankings.
Learning Objectives:
• Learn potential failure modes associated with conducting the FMEA
• Understand why some RPN values are more sensitive to error than others
• Learn how to perform sensitivity analysis of RPN values for better decision making
• Learn how to update the standard FMEA template in order to measure marginal risk values
Program Speaker:
Eugene Bukowski is a senior engineering manager at General Electric Healthcare, Ambassador Medical in Noblesville, Indiana. His engineering team is responsible for the compliant refurbishment of ultrasound medical devices. Bukowski has more than 30 years of combined experience in the computer, automotive, health insurance, healthcare and management consulting industries, including IBM, General Motors, United Healthcare, the George Group, and Accenture. His industry experience includes functional assignments in product design and development, engineering management, large computer system sales and marketing, marketing strategy and business intelligence, finance capital management, corporate quality and continuous improvement, operations excellence, and business transformation. He is a Senior member of the ASQ, a Lean Six Sigma Master Black Belt and a Shainin® Red X® Master. He has a degree in electrical engineering from Purdue University, a master’s degree in electrical engineering from Duke University, and a degree in manufacturing management from Kettering University. Bukowski has published 10 inventions, six of which were awarded patents.
Location:
Schwitzer Student Center (Trustee Dining Room)
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN 46227
Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Food: Dinner is served buffet style with vegetarian and fresh fruits/salads available.
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.
Meeting Date: May 10, 2016
Event Title: Traditional and Emerging Supplier Relationships: Synergies and Slippery Slopes
Event Description:
Supplier relationships are pivotal challenges for every organization. This holds for traditional manufacturing suppliers, and also for emerging suppliers of Cloud Computing, mobile devices, and other new technologies. Quality Assurance provides a host of approaches for traditional suppliers. But what if we are asked to cover suppliers of newer technologies? Do we have to start from scratch? It is a completely new game? No, not in the least. Many Quality Assurance approaches, controls, and solutions for traditional suppliers bridge time and technology. We are in better shape than we think. During this workshop Bob Eisenhut, a Quality Assurance professional in both traditional and emerging technologies, will look at both paradigms. He will show similarities, differences, points of synergy, and risk areas. Participants will get a chance for hands on work scenarios to engage directly in this activity. Anyone currently interested in supplier relationships who want to see connections to emerging technologies will be interested in this session.
Program Speaker:
Bob Eisenhut has 30 years of professional experience and has been an ASQ Certified Quality Engineer over 20 years. He has worked in various industries including manufacturing, airlines, advertising, software development, health care, and medical devices. His quality assurance work includes both quality engineering and software quality assurance. Bob has a BS in Mathematics and MS in Industrial Engineering from Purdue University. He has articles in publications including the SIAM Journal of Scientific and Statistical Computing, the journal of Medical Decision Making, and the Y2K Advisor. These covered areas of probability networks, analytical distribution approximations, systems optimization, and automated software testing. He is a trained lead auditor in ISO 13485 for the Medical Device Industry and is an auditor in information systems. Bob enjoys his quality roles and is involved in improvements in professional, volunteer, and social settings.
Location:
Schwitzer Student Center
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN
Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Food: Dinner is served buffet style with vegetarian and fresh fruits/salads available.
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.
Meeting Date: May 4, 2016 5:00 p.m. – 8:00 p.m.
Event Information:
Cuatro De Mayo!
Why? Because Quality always has to be ahead of the party.
This is a social event to have some great apetizers and drinks while meeting fellow ASQ members. We plan to be on the side patio. Just look for the ASQ signs!
Location:
Chuy’s Tex-Mex
14150 Town Center Blvd
Noblesville, IN 46060 (map)
Fee: Free
Meeting Date: April 21, 2016 5:00 p.m. – 8:00 p.m.
Event Information:
Time for some great barbeque and drinks! Join us for appetizers and appetizing conversation. We hope to be in the back room just look for the ASQ signs.
Location:
Squealer’s BBQ
5515 W 86th St
Indianapolis, IN 46268 (map)
Fee: Free