The following link will connect you to Jim Grimes’ recorded presentation on INTRODUCTION TO PROCESS CAPABILITY: http://www.indyasq.org/wp-content/uploads/2020/09/Indy-ASQ-Sep-8-2020-Speaker-20200908-2151-1.mp4
A PDF version of Jim’s slide deck is available at the following link: http://www.indyasq.org/documents/2020/09/grimes-slide-deck.pdf
Also, here is a link to the Workshop TED video on “10 Ways to Have a Better Conversation”, by Celeste Headlee: https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation