Meeting Date: October 11, 2016
Event Title: Listen to Your Customers; But Don’t Believe Everything They Tell You
Workshop: TBD
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Topic Description:
In the quality profession, we are trained that the essence of quality is meeting or exceeding customer requirements. And who should know more about customer requirements than customers? So all we have to do is ask them what they want or need, right? This presentation will explain why that may not always be true, and what you can do to try to ensure you learn what customers really need.
Program Speaker:
Harry Rowe spent almost forty years working for a Fortune 100 manufacturing company, with assignments in Engineering and Construction, Computer Systems, R&D, Quality, and Product Development in businesses ranging from alumina refining and aluminum smelting to aluminum and plastic packaging to custom engineer-to-order machinery. After retiring, he founded Rowe Quality Services, hoping to help small and medium businesses improve their bottom lines by improving product and service quality and process performance. He has served as the Voice of the Customer Chair for ASQ Section 0903 in Indianapolis since 2011. He was a member of ASQ’s Voice of the Customer Committee from January 2013 and its Chair from January 2015 until stepping down from the Committee in August 2016. He is an ASQ Certified Manager of Quality and Organizational Excellence. Harry holds a Bachelor’s degree in Electrical Engineering from the University of Tennessee in Knoxville. He resides in Indianapolis with his wife Susie.
Location:
Schwitzer Student Center (Trustee Dining Room)
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN 46227
Meeting Agenda:
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End
Dinner Menu:
Salads: Spinach and strawberry salad, Mixed green salad
Sides: Green bean almandine, Baby carrots, Rice pilaf
Entrees: Baked cod, Sweet corn soufflé
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.