In May, Section 0903 conducted its Spring 2013 Voice of the Customer survey. Survey results are now available for viewing.
Survey results are being made available in two forms:
- Click here for a summary of key results in the form of a 17 page slide show.
- Click here for a detailed statistical summary of the survey results including considerable additional detail on respondents attitudes toward various section activities.
On the four principal metrics of section success:
- 67% of respondents were either ‘Satisfied’ or ‘Very Satisfied’ with the section overall.
- 81.9% of respondents were either ‘Likely’ or ‘Very Likely’ to renew their membership.
- 78.3% of respondents were either ‘Likely’ or ‘Very Likely’ to recommend the section to a colleague.
- 45.3% of respondents said the section provided either ‘High’ or ‘Very High’ value.
Results on these items in the spring survey were not significantly different from the fall results.
Two other interesting findings:
- Respondents with 0 to 7 years in quality were significantly less satisfied than those with more experience.
- Respondents who had attended at least one section meeting in the past 12 months were significantly more satisfied than those who had not.
Questions or suggestions may be directed to voc@indyasq.org.
Harry Rowe
Voice of the Customer Chair