On February 12, 2013 the IndyASQ section hosted a presentation at the monthly Dinner Meeting.
Presentation: ITIL (Information Technology Infrastructure Library)—a set of practices providing a framework for IT Service Management
Presenter: Harold Osborn. Harold has worked in IT over 30 years with 14 years of it in IT quality. He holds CSQE from ASQ and is ITIL Expert certified. He also has a BS degree from the IU School of Business and a MSW from the IU School of Social Work.
Details: This presentation will focus on value to businesses which can be gained through the implementation of the ITIL framework and the ISO/IEC 20000 standard. It is applicable to for-profit, not-for-profit, and government organizations and is scalable to the size of the organization.
While best known for incidents and change management processes as well as help desk functions, ITIL provides a complete framework which flows from business strategy and needs for IT services down to the technical levels of data centers and infrastructure. These can be rolled up to demonstrate value for money to the business.
Harold’s Presentation: